Device42 recently completed software integration with Atlassian’s JIRA – a leading IT service management software and the integration connectors are available in the Atlassian add-on marketplace.
The Device42 add-on enables JIRA users (JIRA Server 6.0 6.4.7) to integrate Configuration Items (CIs) data provided by Device42 with JIRA service workflow items. More specifically, the integration enables users to:
- Link CIs to issues in JIRA. Once Device42 CMDB data is synchronized, device or rack CI’s on a JIRA issue can be linked a Device42 screen (in a new tab) with details of that object
- When creating a JIRA service issue, select configuration items (CIs), such as devices or racks, directly from a dropdown menu of CIs
- When creating a JIRA service issue, users can search for the Device42 CI inventory using the object/CI names.
With access to asset information within the JIRA service ticket, IT staff can more efficiently respond to and resolve device related service tickets.
Additional JIRA Connector Information
The Device42 JIRA Connector is available at no cost to JIRA users in the Atlassian’s add-on marketplace website: https://marketplace.atlassian.com/plugins/com.device42.atlas.jira.d42jira . Device42 support documentation is available in Device42’s online product support site: https://www.device42.com/integrations/jira/