Business Service and Freshservice enhancements – v19.06 MA

Release Date: May 6th, 2025. 

Release Overview

Updating Device42 to version 19.06.00

Upgrading to 19.06.00 is only possible from an existing Version 19.05.10 system. If you need to first upgrade to Version 19.05.10, please see the release notes for details. A link will be provided when requesting an upgrade to 19.06.00.

The 19.06 MA release contains the following features:

Application Dependency Mapping

In addition to bugs and minor UI enhancements, the following items were added or enhanced in 19.06: 

Application Groups

Added application group calculation visualizations to resources.

Added accept and ignore buttons when viewing application group suggestion details 

Business Services

Application layouts are now visible as a tab on Business Services, meaning you can easily switch between layouts via the object explorer.

Improved the user experience around using Business Services, including the ability to add attachments, create custom types, improved tooltips and other minor items.

Freshservice Integration

Via the Cloud Connector update on May 6th; Additional relationship types will be mapped into default Freshservice fields:

• VMware VCenter
• Kubernetes Cloud
• Google Cloud
• Azure Cloud
• Amazon Web Services

Discovery enhancements

• D42-38413: Added job option to *nix discovery to prioritize DNS domain name over YP/NIS domain name
• D42-38268: Added option to SNMP discovery to enable/disable additional protocols during ICMP/TCP port check
• D42-38026: Removed preview from WinRM and enhanced device matching
• D42-38320: Added the output and timing for every command to debug logs of Windows discovery
• D42-36015: “Don’t change via API” setting changed to “Don’t change via API/Discovery/EnrichAI”

API enhancements

Guidelines for connecting and using Device42 APIs have been updated, The API documentation is available at: https://api.device42.com/.  

Note: Referencing models like ‘PDU’, ‘UPS’, ‘ATS’ or ‘Environment Monitor’ by name in API calls is now case sensitive. You may have to update any existing scripts or integrations to use upper case values.

• D42-36013: Related custom fields can be referenced by ID in API calls
• D42-35911: Added “Ignore Interfaces” V-Server discovery via API
• D42-36086: Added the ability to clear out individual credentials from a scan via API
• D42-38536: Added the new SNMP Discovery Job Option ‘Scan All Protocols’ to API and Imports
• D42-35916: Updated API calls for Cloud Jobs to match what is possible in the UI
• D42-38292: Added the ability to add attachment to Business Services via the API
• D42-32777: Added the ability to create device certificates via the API
• D42-30742: Fixed a bug with Power circuits ‘breakerpanel_id’ not updating via API
• D42-23111: Fixed and error with the ‘Cables’ API call
• D42-23685: Updated ‘clear_ip’ get API documentation
• D42-23494: Updated ‘device/cpu’ post API documentation
• D42-23260: Updated ‘patch_panel_port’ API documentation
• D42-22726: Fixed a bug in the ‘hardware/port’ API documentation
• D42-23279: Fixed a bug in the ‘purchase_by_object_id’ API call
• D42-23262: Fixed a bug in the ‘power_unit_models’ API call
• D42-23142: Fixed a bug in the ‘dns/records’ get API Call

Reports

Updated various dashboards to include Business Services

Within Standard Reports – Created Guided Report templates for Resources/Cloud Resources/Business Applications

Cloud Services

General: 

D42-38440 – Correctly set associated user from Intune syncs

D42-38472 – Added new health check endpoint

Freshservice Integration:

D42-37561 – A full sync will be performed on upgrade

D42-36627 – Kubernetes Cloud Discovery: Added relationships

D42-36626 – VMware VCenter Discovery: Added relationships

D42-36625 – Google Cloud Discovery: Added relationships

D42-36624 – AWS Cloud Discovery: Added relationships

D42-36623 – Azure Cloud Discovery: Added relationships

D42-37554 – Kubernetes Cloud Discovery: Added Relationships

D42-38377 – Freshservice asset state will only be set on initial import

D42-38533 – Fixed a bug that could cause ‘ACCESS_REFUSED’ errors in Freshservice Syncs

D42-37538 – Fixed an issue with incorrect relationship names in AWS k8s discovery

D42-37516 – Fixed an issue in Freshservice sync that could cause the first item in the relationship to have a null value

D42-37468 – Freshservice – Updated the mapping.xml version number to 2.0

D42-37271 – Freshservice – Added an XSD to docs portal to accompany the XML 2.0 definition

Other enhancements

D42-37740: Hide unpopulated custom fields in view pages

D42-38493: Added columns to the ‘Stored Assets’ on the rooms view page

D42-35912: Added ‘Stored Assets’ to the rooms page

D42-31317: Hardware images in list and edit pages are easier to view

D42-30296: Updated sample file for ‘ Hardware Models’ import

D42-28943: Updated sample file for ‘Create Assets’ import

D42-20292: Removed older nginx ciphers suites

D42-21948: Changed references from ‘passwords’ to ‘secrets’ on various pages and in the API

Customer requested issues:

• D42-38465 – Improved performance of sorting and filtering list views when using RBAC
• D42-38258: Fixed spacing and alignment issues with Error message in Zendesk integration
• D42-38305: Fixed memory calculations on some reports
• D42-38215: Fixed duplicates and improved performance of the service dependency dashboard
• D42-27902: SNMP Discovery Bug when using multiple SNMPv3 credentials with the same name
• D42-38432: Fixed an issue with Fortinet Firewall discovery no longer capturing  interfaces, IP’s, and subnets after upgraded to FortiNet OS 7.2.x
• D42-38016: Fixed an error with discovery of Orolia SecureSync devices
• D42-37932: Netscaler SNMP discovery now correctly populates serial number and UUID
• D42-37923: Added SNMP support for Overland Neo80XL Tape Library
• D42-37804: Added SNMP support for Raritan PDUs
• D42-38483: Fixed an error with discovery of Solace Messenger devices
• D42-38411: Enhanced discovery of Trend Micro DDI devices
• D42-38185: Fixed an issue where SNMP discovery gathered the wrong OS for some Dell devices
• D42-37947: Added SNMP support for Lancom 883 VoIP gateway
• D42-37937: Fixed an issue with SNMP discovery for Ruckus 7650 devices
• D42-37776: Improved cluster detection for Aruba devices
• D42-37773: Fixed and issue with CiscoASA cluster detection
• D42-37591 : Fixed an error with discovery of Avigilon Cameras
• D42-37564: Added SNMP support for “Schneider Electric Buildings-automationServer”
• D42-37543: Improved SNMP discovery of Super Micro servers
• D42-37398: Improved SNMP OS detection on Palo Alto devices
• D42-36701: Fixed an issue with SNMP discovery of virtual F5 devices
• D42-36636: Fixed an issue with windows discovery gathering local admin accounts
• D42-36565: Updated Docker discovery set static IPs correctly
• D42-36526: Fixed an issue with Last Login gathering a partial name on Linux scans
• D42-38438: Fixed an SNMP error when scanning RSA Appliances
• D42-39058: Power Unit Models now correctly show only the first 10 ports
• D42-38607: Added tooltip to ‘Power unit PDU type’ field indicating it cannot be changed when set by discovery
• D42-39056: Power Unit Models now show the correct count in view mode
• D42-38954: Fixed the borders around list views
• D42-
• : Fixed visual bugs on the discovery scores page
• D42-38319: Object Category is now properly hidden on Power Units, Assets and Devices when RBAC is disabled
• D42-38598: Clearing part models on the device page no longer generates an error
• D42-38595: Fixed an error when saving a disabled scheduled report
• D42-38593: Fixed an issue with Audit logs scroll bar not showing In the devices view
• D42-38586: In the devices view, sorting by the location column now sorts by size, rack, and then room
• D42-38560: Removed a duplicate ‘switch port’ tab from the Device details page
• D42-38538: Added the new *nix Discovery Job Option ‘Prioritize DNS Domain Name’ to API and Imports
• D42-38474: Fixed an issue with comments causing system packages to not show as ready for upgrade
• D42-38305: Fixed an reporting issue with RAM calculations being incorrect
• D42-38422: Fixed an reporting issue with RAM calculations being incorrect across non-virtualization datasets
• D42-38397: Fixed an issue when trying to sort business services by name on the device table
• D42-38298: Fixed a banner popup issue when an application group had no rules associated
• D42-38212: Fixed visual issues with banners and text in standard reports
• D42-38203: Fixed a 500 error when attempting to run an appliance backup
• D42-38196: Fixed a bug sorting and filtering on the ‘Port -> Remote Port’ parts column
• D42-38192: Fixed an error when adding “# of devices” to the Software In Use list view
• D42-38186: Fixed popup window sized when creating an Azure migration from a Business Service
• D42-38069: Fixed an issue with dropdown icons positions on custom fields
• D42-38030: Added port speed and MTU to Linux discovery
• D42-37982: Changed ‘Discard’ to ‘Cancel’ in custom list forms
• D42-37963: Unable to download SVG Images from Application Groups
• D42-37953: You can now see more than 20 calculation logic templates in the dropdown for an application group
• D42-37951: Rebooting an RC will now show better detail in grid view and popup
• D42-37670: Fixed an error when trying to filter API Clients by client key
• D42-37636: Custom dropdowns with many items now re-size dynamically
• D42-36808: Fixed an error when cloning a rack with no hardware attached to it
• D42-35272: Fixed an error when adding both a device and an asset to a lifecycle event
• D42-32774: Fixed a bug when merging vendors
• D42-32122: Subscription ID now only shows for Azure cloud discovery jobs
• D42-31941: Display business app details on all devices if a cluster is associated
• D42-29482: Updated InTune discovery to only bring in ‘installed’ software
• D42-38715: Fixed a timeout in NFS auto restore functionality
• D42-38820: Fixed a GCP discovery failure introduced in 19.04.30
• D42-21716: Added additional options to SNMP import/export templates and API
• D42-30293: Fixed a bug with resetting vlan switches via the API
• D42-36550: Improved import error messages
• D42-36547: Export to Excel now generates multiple tabs when there are more than 1million rows
• D42-35840: The ‘Client Process Display Name’ field is now case sensitive
• D42-35716: You can now change custom pick lists to multi select pick lists
• D42-35350: Fixed a performance related error when generating a Run Book
• D42-39366 – Fixed update process to ensure correct dependencies are updated
• D42-39210 – Fixed a device model detection bug for watchdog PDUs
• D42-39189 – Fixed a typo in API documentation instructions
• D42-39152 – Fixed a bug with actions overlapping while horizontally scrolling on list pages
• D42-39135 – Fixed a bug with the Zendesk tickets tab not showing in view and edit breakdown
• D42-39132 – Fixed a bug with the Zendesk tickets tab not showing on buildings page
• D42-38950 – Fixed a bug in the built-in restore process for MA and RC
• D42-38943 – Fixed a permissions issue with scheduled tasks being duplicated in the list view
• D42-38938 – Fixed a bug that caused the device topology to not load for some devices
• D42-38768 – Fixed an SNMP hardware model detection bug for Fortigate devices
• D42-38763 – Added SNMP discovery support for 2WCOM receiver
• D42-38678 – Fixed a bug discovering Nokia 1830 Photonic Service Switches
• D42-38677 – Added links to Racks in Room Pages
• D42-38676 – Added links to Rooms in Building Pages
• D42-38619 – Added SNMP support for DSM-8NM GigE Console Server
• D42-38617 – Added SNMP support for Ericsson RX8200 devices
• D42-38554 – Fixed a vCenter discovery crash when failing to access to the ‘vim.Datacenter.datacenter’ object
• D42-39360 – Fixed the `End at` Calculation Logic Template option when processing Application Groups
• D42-39336 – Updated Meraki Warranty sync to pull from new location
• D42-38405 – Solaris zones and logical domains are now correctly discovered
• D42-38373 – Fixed an issue in the sample excel file for device import/export
• D42-38150 – [Zendesk Integration ]On adding different CI linked to the ticket, error is thrown while trying to remove the value from the list.
• D42-38041 – Fixed a permissions bug in /tmp causing some backups to fail
• D42-34857 – Implemented a new version of our ‘ComboBox’ component
• D42-21349 – Ordered Picklist items alphabetically on the custom field settings page
• D42-34858 – Enhanced Dynamic Inlines to have filtering capabilities
  

Known Issues:

• Some “Business Service” reports still show the text as “Business Applications”
• D42-39460- Search criteria is not visible on Pre-Defined Reports view page
  D42-38249 – Users are not notified if they lack view permissions
• D42-39359 – EnrichAI allows editing button mistakenly
• D42-39404 – Improve performance when sorting and filtering with the ‘Location’ column
• D42-39344 – Object Category field is visible on Power Units detail page when RBAC is disabled
• D42-38512 – Spacing Issue on Hypervisor Discovery Page

Latest Device42 Update

Download the current update for Device42 here. 

Depending on the version you are upgrading from, you may have to install an incremental update first: 18.14 > 19.00 > 19.05 > 19.06

If you haven’t tried Device42 yet, download a 30-day free trial!