Freshservice and endpoint discovery integrations

Release Date: December 04, 2024

Release Overview

The 19.04 MA release contains the following features:

Freshservice and Device42 Integration

The “Device42 for Freshservice App” has received a significant update, and now has the following capabilities within the app:

ID-Based Sync: Introducing a new sync method based on asset IDs for a more robust reconciliation method

Improved Reconciliation Logic in the App: Improved reconciliation processes now leverage serial numbers, UUIDs, IMEI, and other critical attributes to intelligently decide whether to update an existing asset or create a new one during synchronization.

New Resource Types, Attributes, and Relationships: The sync process will see a significant enhancement with the inclusion of additional asset types and attributes from Device42, ensuring a more comprehensive sync.

1. Device42 Type, Virtual, and Physical Subtype Fields will now sync to keep the Freshservice assets consistent with the Device42 device model.
2. All Device-to-Device Relationships available in the Device42 Topology view will be synced (not just relationships for Business apps and Affinity groups).
3. Cloud Resources: Additional cloud resources including databases, storage, and more, will be added to the sync.
4. Components for Computer and SNMP devices to be synced.

Custom Field Mapping: Now offering flexibility to map custom fields between Device42 and Freshservice using an XML upload.

Asset Deletion Flow: Resources deleted in Device42 will now result in soft deletion of the corresponding assets in Freshservice.

MDM Integrations: Native support for major MDM platforms like Intune, Jamf, Airwatch/Workspace One, Automox, and Chrome OS Discovery is now integrated directly into the Device42 main appliance, ensuring all discovery data flows through Device42’s industry-leading reconciliation process for seamless and accurate asset management.

Unified Authentication Powered by FreshID: Simplifies switching between Device42 and Freshservice with a unified authentication system, so users don’t need to log in again.

Consolidation of Compute Resources in Freshservice: All cloud compute resources, including Virtual Machines, Hosts, K8s Nodes, and their respective subtypes (such as AWS VM, Azure VM, VMware vCenter Host, etc.), will now be consolidated under the Hardware-Computer hierarchy. This alignment with the Device42 device model streamlines reporting and workflows, making it easier to manage all compute resources within a unified structure.

Endpoint discovery via integrations

Device42, the trusted expert in discovering everything in your IT infrastructure, now extends that expertise to seamless integrations with Mobile Device Management (MDM) platforms, including Microsoft Intune, VMware Workspace ONE, Jamf, Google ChromeOS, Automox, and System Center Configuration Manager (SCCM)

MDM platforms bridge a common critical IT asset management gap by capturing employee-owned Bring Your Own Device (BYOD) and roaming devices—essential to business operations but often overlooked in traditional strategies.

V-Center discovery enhancements

The following items have either been added or enhanced in our V-Center discovery: Resource Pools, Networks, Datastores, Datacenters, Disks, VMs, Hosts, images and more.

Azure discovery

The following items have either been added or enhanced in our Azure discovery:

Max/min capacity on Azure Application Gateways, Public IP addresses, Key Vaults, Application gateways and more.

AWS Cloud Discovery

The following items have either been added or enhanced in our AWS discovery: VMs, Volumes, Load Balancers, images, Security Groups, Network Interfaces, Subnets, VPCs, RDSs, and S3 buckets.

Amazon Elastic Kubernetes Service discovery

The following items have either been added or enhanced in our AWS discovery: Service information, the config map, job details, cron jobs details, the daemon and stateful sets, deployment details, pod details and more.

Google Cloud discovery

The following items have either been added or enhanced in our AWS discovery: Bigquery tables, public IP addresses, VMs, Disks, Images, Security Groups, VPCs and Subnets and more.

Cloud connector

Additional options are available when selecting regions for your cloud connector.

Additional Features of 19.04 MA

Import/Export using the API for Admin users.
Added a warning when changing cloud connector zones
Updated Incident Management Dashboard
Added mibs to discovery for Palo Alto Prisma Devices
No longer need a token for the Freshservice external integration.
Add import/export and API support for added fields
Software Enrichment tied to software license capability
SAML/SSO settings page updated

Bug Fixes and other minor changes

D42-36827 – AWS load balancers: inconsistent resource categories list for Security Groups
D42-36825 – SFTP Backup Fails
D42-36785 – VMware discovery exception
D42-36617 – GCP Discovery failing auth
D42-36562 – Error in Data Source for D42 Software Instances in SNow
D42-35388 – Discovery Exception “EMC ECS Storage” scan
D42-36393 – Multiple NTP servers are accepted
D42-36997 – AWS Redshift discovery isn’t returning target
D42-36978 – AWS – Fix Security Group to VM Instance relationship
D42-32248 – Lenovo Warranty Discovery Job missing devices
D42-35883 – NFS backup doesn’t work in 19.x
D42-35865 – Autorestore may fail on 19.x
D42-35669 – SNMP discovery from for Cisco IP phones
D42-35809 – Deleted objects are not reported in auto-clean rules
D42-35795 – Fixed, use alternate algorithms for ssh commands
D42-35805 – Deprecate Extraneous Views
D42-35987 – AWS workspaces or VDIs scan not working when multiple regions selected
D42-35945 – Postgres logs may grow up drastically
D42-35924 – Error when trying to delete object category on a device
D42-36175 – Import from xls files may not work
D42-36072 – WDS Not Working after upgrade
D42-36231 – “Client Service Instance:” name is not shown
D42-36184 – File Attachments inline – Uploaded file and Link are not visible after Saving
D42-36302 – Various issues with disk sizes on Windows, Linux and Unix servers
D42-36239 – AWS Security Groups missing cloud provider/account