As organizations increasingly depend on endpoint devices including smart phones, laptops, and wearable devices, Device42 has expanded its discovery capabilities with seamless integrations into endpoint management platforms. By integrating these new insights into the Device42 Configuration Management Database (CMDB) and IT Service Management (ITSM) workflows, organizations can optimize their operations, enhance security, and future-proof their IT strategies.
“Our goal is to deliver unmatched visibility across the entire IT estate,” said Raj Jalan, CEO of Device42. “These new integrations provide critical data points that empower organizations to solve problems faster, plan effectively, and meet security and compliance requirements with ease.”
Device42’s enhanced discovery feeds into its robust CMDB, which acts as a single source of truth for all assets. This ensures that ITSM workflows, including incident, problem, and change management, are powered by precise, up-to-date data.
With support for Microsoft Intune, VMware Workspace ONE, Jamf, Google ChromeOS, Automox, and Microsoft System Center, Device42 now offers unparalleled visibility across remote endpoint devices, enhancing IT operations and security.
When endpoint devices are discovered, they seamlessly integrate into Device42 alongside other IT infrastructure, providing a unified, single-pane-of-glass view.
Why This Matters
Modern IT environments are more complex than ever, encompassing not only servers, storage, and networking gear but also a growing number of endpoint devices. These devices, which increasingly include employee-owned, bring-your-own-device (BYOD), and roaming devices, are integral to business operations yet often overlooked in asset management strategies.
Device42’s integration into Mobile Device Management (MDM) platforms bridges this critical gap by providing:
- Automatic Endpoint Discovery: Gain a full inventory of endpoint devices alongside existing IT assets.
- Expanded Service Dependency Mapping: Visualize how end-user devices directly impact business services.
- Enhanced Security and Governance: Minimize risks and enforce compliance with deeper asset visibility.
- Cost Efficiency: Streamline budget planning and resource allocation through detailed tracking.
- Unified Asset Management: Track BYOD and roaming devices in a single source of truth.
When Device42 discovers an endpoint device, it generates a detailed record, including the device name (e.g., Drifterfluff), type (13-inch MacBook Pro, Mid 2012, Apple), and additional metadata.
How MDM Discovery Improves ITSM
Device42’s new capabilities directly benefit IT Service Management (ITSM) processes by integrating endpoint data into IT workflows. Here’s how:
Incident and Change Management
Linking endpoint devices to business services provides IT teams with actionable insights. For instance:
- Diagnosing application issues becomes faster when dependencies involving endpoint devices are mapped.
- Change control processes are derisked with a clear view of the downstream impact of updates or patches.
Security and Compliance
With Device42’s expanded visibility, organizations can:
- Detect and mitigate security risks, such as unauthorized applications or misconfigurations.
- Meet compliance mandates with a consolidated view of all end-user assets, whether business or personal.
Resource Optimization
Accurate data enables better decision-making around:
- Managing offline and roaming devices.
- Supporting BYOD policies while maintaining governance.
- Budgeting and resource allocation for future IT needs.
Explore how Device42 can transform your IT environment with MDM discovery. Sign up today for a live demo and see the Device42 difference.
