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Commitment to Continuity: Freshworks’ Vision for Device42

Commitment to Continuity: Freshworks’ Vision for Device42

We are thrilled to bring the Device42 and Freshworks families together. This strategic acquisition is about leveraging the combined strengths of both organizations to deliver greater value to our joint customers and partners. We understand that Device42 has built a robust and reliable platform that many businesses rely on daily. We want to assure you that our commitment to maintaining and enhancing this platform remains unwavering. Here’s what you can expect moving forward:

1. Device42 as a Standalone Solution
We recognize the critical role Device42’s platform plays in the current and future customer business operations. Freshworks is committed to continuing to offer Device42 as a standalone solution, ensuring that you receive the same high level of service and support you have come to expect. Your current integrations, workflows, and overall user experience will remain uninterrupted.

2. Strengthening Partner Relationships
Device42 has always been a partner-first organization with an established and thriving partner network. We understand the importance of these relationships and are committed to nurturing and growing them. We will continue to support our partners, providing the tools and resources needed to drive mutual success. This includes supporting our technology alliance partners, including developers of other ITSM platforms. Your feedback and collaboration will remain integral to our development process, and we look forward to deepening our integrations and support.

3. Continued & Accelerated Product Development
Device42’s success has been driven by continuous innovation and development to meet the needs of the customers. We want to emphasize that you and your continued feedback are at the heart of our strategy. Freshworks will be making significant investments to accelerate the development of Device42’s product features, enhancing its capabilities and ensuring it remains at the forefront of technology. Our goal is to bring you more innovative solutions that can help you achieve even greater success.

4. Leveraging Freshworks’s Resources
Freshworks brings to the table a wealth of resources and expertise that will be dedicated to supporting Device42’s growth. By combining our strengths, we aim to enhance the Device42 platform with new features, improved functionality, and greater reliability. We are committed to deeper integration of Device42 in the Freshworks portfolio of solutions for IT Service Management. Our teams are already working closely together to ensure a seamless integration of our technologies and to explore new opportunities for innovation.

Our Commitment to You
We are excited about the future and the opportunities this acquisition presents. However, we want to make it clear that our primary focus is on you, our valued customers and partners. Your satisfaction and success are our top priorities. We are committed to maintaining the high standards you expect and to continually improving the Device42 platform to meet your evolving needs.

Thank you for your continued trust and support. We look forward to embarking on this new journey together and to achieving great things as part of the Freshworks family.

Prakash Ramamurthy 

Freshworks Chief Product Officer 

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About the author

As chief product officer at Freshworks, Prakash Ramamurthy leads the product and engineering organizations. Previously he served as senior VP of product development and general manager, systems management and security products, for Oracle Cloud at Oracle. He also serves as operating partner at Trinity Ventures, where he focuses on investments in early stage technology companies.