Device42 – Official Blog

Towards a Unified View of IT Infrastructure | The Official Device42 Blog


Introducing the Device42-Freshservice Integration

Populate Freshservice with comprehensive IT asset and dependency data from Device42!

We’re excited to announce the Device42-Freshservice integration, which empowers users to sync the detailed IT infrastructure data discovered by Device42’s comprehensive agentless discovery system for Hybrid IT directly to your Freshworks’ Freshservice instance. Empower your support staff by syncing your important infrastructure data, including dependency information, right to Freshservice for better ITSM.

As Device42 continuously discovers and maps infrastructure, applications, and key dependency information across data center, cloud, and hybrid deployments, this up-to-date information is automatically synced to Freshservice. Users can then attach servers as well as any other IT asset synced from Device42 directly to Freshservice tickets, and can even natively visualize dependency information powered by Device42 discovery!

Visualize dependencies natively in Freshservice

Integrating is easy! 

Simply Download the Freshservice-Device42 Integration and empower IT staff to attach hardware and software inventory information to your ITSM tickets, plus view key relationship data right from your Freshservice account. You can also get the integration right from the Freshservice app storesimply search Device42!

Once integrated, Device42 inventory data is available to any Freshservice requester with access! Turn to Device42 + Freshservice for actionable insights that can help with everything from day-to-day IT operations and ITSM/service management to full-scale modernization, transformation, and migration projects.


Visit our booth at the Freshservice Refresh ‘19 show – Sept 4-5, 2019

Come by and learn all about the integration in person, and meet the team at the Device42 booth G6 at Freshworks Refresh ’19 conference in Las Vegas, Sept. 4 & 5 [today!]. Be sure to catch the live presentation by Device42!


Download Device42 today!

If you haven’t tried Device42 yet, download a 30-day free trialit’s quick and easy to get up and running!

Current customers, grab the latest update file @ /update/

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