JIRA Cloud Integration with Device42

Enhance your ITSM by Connecting JIRA Cloud to the Device42 CMDB!

The JIRA Cloud Integration allows you to attach JIRA Cloud tickets right to the CI’s they concern, linking your JIRA Cloud instance with your Device42 CMDB.

Adding this free plugin to your Cloud-based JIRA installation is as simple as visiting the plugin manager. Once installed, you can create new and link existing JIRA Cloud service tickets right from any CI in Device42!

Create New JIRA Tickets From the Device42 UI!

See attached Jira Cloud Issues right from any Device42 CI, and create new ones with a single click, as well!

Simply select “Add Jira Issue” and you are on your way! Similar to creating a ticket within JIRA Cloud, but conveniently within Device42. The newly created ticket is then both linked and immediately viewable in Jira Cloud.

Create a new JIRA tickets right from Device42
Link CMDB items to JIRA ITSM

Link CMDB Items to Existing JIRA Issues

Once Device42’s JIRA Cloud Connector Integration is installed, users can quickly browse to a CI in Device42 and create a new JIRA ITSM Ticket, or attach an existing one.

View Device42 CI details from JIRA Tickets

Once the Device42 CMDB Add-on is installed to JIRA Cloud, users can see details from Device42 (e.g. timestamps, device type, and service status, and more) for that CI in JIRA. Similarly, see the associated info for other CI types.

The CIs in JIRA are also linked to the Device42 page for that Configuration Item, enabling quick viewing of full CI details in Device42.

View Device42 CI details in JIRA tickets
Easy native JIRA Cloud Installation

Easy Installation with the JIRA Cloud addon Manager

Simply head over to your JIRA Cloud “Manage add-ons” screen and upload the plugin. The rest is automatic, and your Device42 - JIRA Cloud CMDB add-on is ready for use in seconds!


Get the most out of your ITSM with JIRA Cloud + the Device42 CMDB...

Read on how to get started with JIRA Cloud CMDB Connector from the Device42 documentation page today!

Looking for Device42’s JIRA Server-based Integration? Get it here

Users can download the JIRA Device42 connector from the Atlassian Marketplace