HPSM Integration with Device42

Enhance HP Service Manager with CI sync from Device42

HP Service Manager (HPSM) users can enhance their service requests, change management process, and other workflows by syncing their CMDB and asset data from Device42 to HPSM.

Users can easily use this free module with their HPSM installations and schedule a data sync from Device42 into HPSM. With that sync, Device42 ITAM data is available when creating a service request, ticket or issue.

Device42 logo
HPSM logo

Highlights

Continuously Sync CI attributes from Device42 to HPSM

Enhance HP Service manager with Device42’s power and comprehensive Continuous Discovery. Quickly and easily schedule regular syncing all of the following attributes:

  • Logical Name
  • Machine Name
  • Type & Sub-type
  • Assignment
  • Operating System
  • Environment
  • Asset Tag
  • Manufacturer
  • Model and Serial
  • Description
  • Memory (RAM)
  • IP Address
  • MAC address
  • Network Name
  • Add’l MAC & IP
  • Device42 ID
HPSM Integration

Link Service requests to CIs

Once Device42’s Configuration Management Database is synced to HPSM, users can use link service requests to those synced CIs. Associate CIs with the ticket they concern for enhanced issue tracking, resulting in an improved IT Service Management experience.

HPSM Integration

Search issues using CI attributes

Once the CIs from Device42 are synced to HP Service Manager, a simple search is all it takes to find all issues concerning that CI. All synced CIs are completely searchable from within HPSM using all native HPSM search tools!

HPSM Integration

See CI details in HPSM

Once Device42 CI data has been synced to HP Service Manager, users can see Device42 CI details (Asset tag, Assignment, Description, IP & MAC, and more) for those CIs in HPSM. At the same time, CI Data can also be seen for all HPSM CI types. Quickly view any service requests that are associated with a CI.


Download the HPSM sync integration script for Device42 today!